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Customer Service Representative - Jenison East

The Customer Service Representative is responsible for processing transactions and paying out funds in accordance with bank procedures. This position requires expertise in customer service.


Location: Jenison East


Schedule: Part-Time - 18 hours per week, Monday, Friday, occasional Saturdays


We are seeking someone to perform the following:



  • Process customer transactions and answers or investigates customer inquiries.

  • Directs/refers customers to the Relationship Manager.

  • Be knowledgeable on Macatawa s products and services and know how to recognize when they will be beneficial for a customer.

  • Follows policies and procedures of the bank to ensure proper and accurate balancing of your own cash drawer to minimize loss exposure to the bank.

  • Stays up-to-date on the current products and fee structures of the bank.

  • Uphold the Macatawa Service Standards.


The candidate must have:



  • High School Diploma or equivalent

  • Excellent face-to-face customer service experience

  • Cash handling experience is preferred

  • Basic computer skills preferred

  • A Successful CSR has the following characteristics:



    • Positive Attitude

    • Personable

    • Friendly





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