Customer Service Representative - Jenison East

The Customer Service Representative is responsible for processing transactions and paying out funds in accordance with bank procedures. This position requires expertise in customer service.

Location: Jenison East

Schedule: Part-Time - 18 hours per week, Monday, Friday, occasional Saturdays

We are seeking someone to perform the following:

  • Process customer transactions and answers or investigates customer inquiries.
  • Directs/refers customers to the Relationship Manager.
  • Be knowledgeable on Macatawa s products and services and know how to recognize when they will be beneficial for a customer.
  • Follows policies and procedures of the bank to ensure proper and accurate balancing of your own cash drawer to minimize loss exposure to the bank.
  • Stays up-to-date on the current products and fee structures of the bank.
  • Uphold the Macatawa Service Standards.

The candidate must have:

  • High School Diploma or equivalent
  • Excellent face-to-face customer service experience
  • Cash handling experience is preferred
  • Basic computer skills preferred
  • A Successful CSR has the following characteristics:
    • Positive Attitude
    • Personable
    • Friendly

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